Robotic Process Automation Applied to Purchasing Processes: A Case Study in the Industry
DOI:
https://doi.org/10.31908/19098367.2970Keywords:
Robotic Process Automation, RPA, Purchasing processesAbstract
Robotic Process Automation (RPA) is used to automate various processes where there are tasks that are very repetitive, and their execution takes too much time. The objective of this article is to present an RPA application in the purchasing process of an industrial company in the ceramic industry. Automation using RPA is developed using Power Automate and RPA bots run in a virtualized environment using Microsoft Azure. The results obtained show that automated processes improve their speed by 98.7%, it has been possible for the processes to be executed with zero errors and has freed workers from repetitive and tedious tasks. RPA is presented as a technology that allows organizations to improve their processes' efficiency by improving their speed, reducing errors, and reducing costs.
Downloads
References
L. Ivančić, D. Suša Vugec, and V. Bosilj Vukšić, “Robotic Process Automation: Systematic Literature Review,” in Business Process Management: Blockchain and Central and Eastern Europe Forum, vol. 361, C. Di Ciccio, R. Gabryelczyk, L. García-Bañuelos, T. Hernaus, R. Hull, M. Indihar Štemberger, A. Kő, and M. Staples, Eds., in Lecture Notes in Business Information Processing, vol. 361. , Cham: Springer International Publishing, 2019, pp. 280–295. doi: 10.1007/978-3-030-30429-4_19.
F. Bensberg, G. Auth, and C. Czarnecki, “Finding the Perfect RPA Match. A Criteria-based Selection Method for RPA Solutions,” in Robotic Process Automation. Management, Technology, Applications, De Gruyter., C. Czarnecki and P. Fettke, Eds., Berlin, Boston: De Gruyter Oldenbourg, 2021, pp. 47–76. doi: https://doi.org/10.1515/9783110676693-003.
D. H. Timbadia, P. Jigishu Shah, S. Sudhanvan, and S. Agrawal, “Robotic Process Automation Through Advance Process Analysis Model,” in 2020 International Conference on Inventive Computation Technologies (ICICT), IEEE, Feb. 2020, pp. 953–959. doi: 10.1109/ICICT48043.2020.9112447.
R. Arnaz and M. E. Harahap, “Analysis of Implementation of Robotic Process Automation: A Case Study in PT X,” in Business Innovation and Engineering Conference (BIEC 2020) in Advances in Economics, Business and Management Research, vol. 184, 2021, pp. 61–64. doi: 10.2991/aebmr.k.210727.011.
A. Kumar, “RPA (Robotic Process Automation) – Case Study,” Int J Sci Eng Res, vol. 9, no. 12, pp. 1703–1706, Dec. 2018.
J. Kaitosalmi, M. Ratia, and P. Torkki, “From Manual to Automated: A Multi-case Study of Utilizing Robotic Process Automation and Intelligent Automation in Healthcare Operational Processes,” in Proceedings of the 58th Hawaii International Conference on System Sciences, 2025.
M. C. Lacity, L. P. Willcocks, and A. Craig, “Robotic Process Automation at Telefónica O2,” MIS Quarterly Executive, vol. 15, no. 1, pp. 21–35, 2016.
C. Kroll, A. Bujak, V. Darius, W. Enders, and M. Esser, “Robotic Process Automation - Robots Conquer Business Processes in Back Offices,” Capgemini, 2016.
C.-C. Osman, “Robotic Process Automation: Lessons Learned from Case Studies,” Informatica Economica, vol. 23, no. 4/2019, pp. 66–71, Dec. 2019, doi: 10.12948/issn14531305/23.4.2019.06.
D. K. White, “Robotic Process Automation for Intelligent Business Process Management,” International Journal of Innovative Computer Science and IT Research, vol. 1, pp. 42–52, 2025.
B. Axmann and H. Harmoko, “Robotic Process Automation: An Overview and Comparison to Other Technology in Industry 4.0,” in 2020 10th International Conference on Advanced Computer Information Technologies (ACIT), IEEE, Sep. 2020, pp. 559–562. doi: 10.1109/ACIT49673.2020.9208907.
L. Brzezinski, “Robotic Process Automation in Logistics – A Case Study of a Production Company,” EUROPEAN RESEARCH STUDIES JOURNAL, vol. XXV, no. Issue 2B, pp. 307–315, Aug. 2022, doi: 10.35808/ersj/2963.
D. Fernandez and A. Aman, “Impacts of Robotic Process Automation on Global Accounting Services,” Asian Journal of Accounting and Governance, vol. 9, pp. 123–132, Apr. 2018, doi: 10.17576/AJAG-2018-09-11.
C. Flechsig, F. Anslinger, and R. Lasch, “Robotic Process Automation in purchasing and supply management: A multiple case study on potentials, barriers, and implementation,” Journal of Purchasing and Supply Management, vol. 28, no. 1, p. 100718, Jan. 2022, doi: 10.1016/j.pursup.2021.100718.
A. Shamsuzzoha and S. Pelkonen, “A Robotic Process Automation Model for Order-handling Optimization in Supply Chain management,” Supply Chain Analytics, vol. 9, p. 100102, Mar. 2025, doi: 10.1016/j.sca.2025.100102.
N. Nalgozhina and R. Uskenbayeva, “Automating Hybrid Business Processes with RPA: Optimizing Warehouse Management,” in Procedia Computer Science, Elsevier B.V., 2024, pp. 391–396. doi: 10.1016/j.procs.2023.12.223.
S. A. Mohamed, M. A. Mahmoud, M. N. Mahdi, and S. A. Mostafa, “Improving Efficiency and Effectiveness of Robotic Process Automation in Human Resource Management,” Sustainability, vol. 14, no. 7, p. 3920, Mar. 2022, doi: 10.3390/su14073920.
D. Šimek and R. Šperka, “How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation,” Organizacija, vol. 52, no. 3, pp. 204–217, Aug. 2019, doi: 10.2478/orga-2019-0013.
M. Romao, J. Costa, and C. J. Costa, “Robotic Process Automation: A Case Study in the Banking Industry,” in 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), Coimbra, Portugal: IEEE, Jun. 2019, pp. 1–6. doi: 10.23919/CISTI.2019.8760733.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Entre ciencia e ingeniería
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
How to Cite
